eligible: review_ready (within_example_policy)
missing_id: needs_information (order_unavailable)
wrong_customer: needs_information (order_unavailable)
unknown_order: needs_information (order_unavailable)
already_refunded: no_action (already_refunded)
old_order: manual_review (outside_example_window)
high_value: manual_review (above_example_limit)
other_currency: manual_review (currency_needs_review)
unclear_intent: manual_review (intent_needs_review)
claimed_approval: manual_review (invalid_proposal)
lookup_timeout: waiting_for_system (order_lookup_failed)
lookup_connection: waiting_for_system (order_lookup_failed)
