Mint Dentistry

Description

Mint Dentistry needed to modernize the patient and provider experience as they rapidly scaled to 70+ locations. We built a mobile app that extended their Open Dental EHR system with patient-facing appointment booking, digital records access, clinic discovery, and AI-powered engagement features. The platform reduced friction in the patient journey, decreased no-shows through automated reminders, and increased in-app bookings significantly. Providers gained mobile access to patient records, allowing them to view histories and notes on the go. The system was designed to handle the complexity of multi-location networks while maintaining HIPAA compliance and data security at scale.

Key Metrics

Metric	Baseline	Result	Improvement
In-App Bookings	Minimal	50% of total	Major adoption in 6 months
No-Show Rate	13%	8%	40% reduction
Revenue Per Visit	Baseline	+18%	Direct impact from reduced no-shows
Patient Satisfaction	~70%	~85%	Improved digital experience
Clinic Staff Efficiency	Baseline	20% faster workflows	Better access to patient data

Technical Highlights

Open Dental Integration: Bidirectional integration with Open Dental EHR; syncs patient records, appointment availability, and clinical notes in real-time without disrupting existing clinic workflows.
HIPAA Compliance: End-to-end encryption for all patient data; secure API communication; audit logging of all data access; role-based permissions aligned with dental licensing and clinic hierarchies.
Appointment Booking Engine: Real-time availability from clinic schedules; intelligent time slot recommendations based on appointment type and provider specialties; automated confirmation and reminder workflows.
Digital Patient Records: Secure mobile access to patient history, X-rays, treatment plans, and clinical notes; offline-capable for providers working in areas with limited connectivity.
AI-Powered Engagement: Machine learning models that predict patient no-show risk; automated SMS and email reminders sent at optimal times; personalized appointment suggestions based on treatment history.
Multi-Location Support: Unified app experience for patients across all 70+ Mint Dentistry locations; clinic switching, provider selection, and cross-location booking capabilities.
Provider Dashboard: Staff portal for managing patient communications, viewing schedules, accessing records, and tracking key metrics like no-shows and appointment velocity.

Tech Stack

Mobile Frontend

React Native for iOS and Android
TypeScript for type-safe components
Redux for state management across complex data flows
Secure storage for cached patient data

Backend Services

Node.js and TypeScript for API services
Express for REST endpoints
PostgreSQL for HIPAA-compliant relational data
MongoDB for flexible metadata and preferences

Integration & Workflows

Custom connectors for Open Dental API
Message queues (RabbitMQ) for reliable appointment reminders
Twilio for SMS and voice communications
SendGrid for email delivery

Infrastructure & Security

AWS for compute, storage, and managed services
VPC and security groups for network isolation
Encryption at rest and in transit
Kubernetes for container orchestration
Terraform for infrastructure reproducibility

Analytics & Monitoring

Custom analytics for no-show prediction
DataDog for application performance monitoring
Sentry for error tracking
CloudWatch for infrastructure logs

Description

Key Metrics

Metric	Baseline	Result	Improvement
In-App Bookings	Minimal	50% of total	Major adoption in 6 months
No-Show Rate	13%	8%	40% reduction
Revenue Per Visit	Baseline	+18%	Direct impact from reduced no-shows
Patient Satisfaction	~70%	~85%	Improved digital experience
Clinic Staff Efficiency	Baseline	20% faster workflows	Better access to patient data

Technical Highlights

Open Dental Integration: Bidirectional integration with Open Dental EHR; syncs patient records, appointment availability, and clinical notes in real-time without disrupting existing clinic workflows.

HIPAA Compliance: End-to-end encryption for all patient data; secure API communication; audit logging of all data access; role-based permissions aligned with dental licensing and clinic hierarchies.

Appointment Booking Engine: Real-time availability from clinic schedules; intelligent time slot recommendations based on appointment type and provider specialties; automated confirmation and reminder workflows.

Digital Patient Records: Secure mobile access to patient history, X-rays, treatment plans, and clinical notes; offline-capable for providers working in areas with limited connectivity.

AI-Powered Engagement: Machine learning models that predict patient no-show risk; automated SMS and email reminders sent at optimal times; personalized appointment suggestions based on treatment history.

Multi-Location Support: Unified app experience for patients across all 70+ Mint Dentistry locations; clinic switching, provider selection, and cross-location booking capabilities.

Provider Dashboard: Staff portal for managing patient communications, viewing schedules, accessing records, and tracking key metrics like no-shows and appointment velocity.

Tech Stack

Mobile Frontend

React Native for iOS and Android

TypeScript for type-safe components

Redux for state management across complex data flows

Secure storage for cached patient data

Backend Services

Node.js and TypeScript for API services

Express for REST endpoints

PostgreSQL for HIPAA-compliant relational data

MongoDB for flexible metadata and preferences

Integration & Workflows

Custom connectors for Open Dental API

Message queues (RabbitMQ) for reliable appointment reminders

Twilio for SMS and voice communications

SendGrid for email delivery

Infrastructure & Security

AWS for compute, storage, and managed services

VPC and security groups for network isolation

Encryption at rest and in transit

Kubernetes for container orchestration

Terraform for infrastructure reproducibility

Analytics & Monitoring

Custom analytics for no-show prediction

DataDog for application performance monitoring

Sentry for error tracking

CloudWatch for infrastructure logs

Command palette